Refund policy
Last Updated: 11/07/2024
Thank you for shopping at Beyond Batteries. We aim to ensure that our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we're here to help.
1. Returns
Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Return Period: You have 30 days to return an item from the date you received it.
- Proof of Purchase: To complete your return, we require a receipt or proof of purchase.
2. Refunds
- Inspection: Once we receive your item, we will inspect it and notify you of the status of your refund.
- Approval: If your return is approved, we will initiate a refund to your original method of payment.
- Processing Time: You will receive the credit within 7-10 business days, depending on your card issuer's policies.
3. Shipping
Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Shipping Errors: If the return is due to an error on our part (e.g., you received an incorrect or defective item), we will cover the return shipping costs.
4. Non-Refundable Items
Certain items are non-refundable. These include:
- Custom-made battery packs
- Opened battery packs
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@beyondbatteries.com
6. Warranty
Many of our products come with a manufacturer’s warranty. If your product is found to be defective after the 30-day return period, please refer to the warranty terms provided with your product or contact us for further assistance.
7. Contact Us
If you have any questions about our refund policy, please contact us at:
Email: hello@beyondbatteries.co.uk